OpsMgr by Example: The Dell Management Pack

This blog entry is the next in a series of Operations Manager-related items which review the steps performed to install, configure and tune management packs in real-world environments.

The Dell management pack guide is part of the Dell Management Pack download available at http://support.dell.com/FileLib/Format.aspx?c=us&l=en&ReleaseID=R158716. The OpsMgr Dell management pack actually only takes what information is provided by the Dell OpenManage agent and integrates it with OpsMgr. As a result, the alerts raised are directly related to hardware issues that are shown in the logs available through the OpenManage interface.

Prerequisites:
Before you install the Dell MP, you must install the updated Microsoft Operations Manager 2005 Backward Compatibility Management Pack. You can download the Backward Compatibility MP at http://go.microsoft.com/fwlink/?LinkId=98874. Without the updated Backward Compatibility MP, you may experience CPU spikes!

Lessons Learned:

Make sure that all of the systems in your environment that have the Dell OpenManage software installed are at least version 5.2. A variety of errors  occur if you try to monitor using the OpsMgr management pack and an older version of Dell OpenManage (including a lot of Script or Executable Failed to run alerts). You can check the version either by running the Dell Server Administrator and checking the version it lists or through checking the registry key available under HKLM\SOFTWARE\Dell Computer Corporation\OpenManage\Applications\SystemsManagement, in the Version field.

Tuning/Alerts to Look for: The following are alerts that were found and resolved during the tuning of Dell Management pack.

Alert: Dell.Connections.ServerAdministrator.Alert.1306.Critical

Issue: Redundancy lost Redundancy unit: System Power Unit Chassis location: Main System Chassis Previous redundancy state was Normal Number of devices required for full redundancy: 2. Checked with the Launch Server Administrator task, and did not find any current issues on the server. The actual issue was in the alert log not in the hardware log.

Resolution: Found the issue through the alert log on the Dell OpenManage. This appears to be an issue with a sensor or a power supply on the system. Entered company knowledge on the time and server that the alert occurred on to determine if this is a component that may be failing.

Alert: Dell.Connections.ServerAdministrator.Alert.1104

Issue: Fan sensor detected a failure Sensor location: ESM MB Fan7 RPM Chassis location: Main System Chassis Previous state was: OK (Normal) Fan sensor value (in RPM): 0. Checked with the Launch Server Administrator task, and did not find any current issues on the server. The actual issue was in the alert log not in the hardware log.

Resolution: Found the issue through the alert log on the Dell OpenManage. This appears to be an issue with a sensor or a power supply on the system.

Issue: DellStorageDiscovery.vbs failing on an Exchange 2003 server, process exited with 0. Searched the XML files to validate that this is part of the Dell management pack. Checked the Dell Server Administrator on the system and it was running version 1.9 (5.2 is required).

Resolution: Upgrade the version of the Dell Server Administrator software or disable the alert on this system.

Alert: Script or Executable Failed to run

Issue: DellServerFansUnitUnitMonitor.vbs failing on a Windows 2003 server. Checked the Dell Server Administrator on the system and it was running version 1.8 (5.2 is required).

Resolution: Upgrade the version of the Dell Server Administrator software or disable the alert on this system.

Alert: Dell.Connections.ServerAdministrator.Alert.1554

Issue: Log size is full Log type: ESM

Resolution: Validated that the log was full (used the Launch Server Administrator task) and then use the Clear ESM Logs task to clear out the logs as the items were not current but were historical. Closed the alert.

Alert: Dell.Connections.ServerAdministrator.Alert.1553

Issue: Log size is near or at capacity Log type: ESM

Resolution: Used the Clear ESM Logs task after reviewing them with the Launch Server Administrator task. Closed the alert.

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